As you know, a disaster can strike any time day or night. It can be as simple as a power outage or as terrifying as an approaching tornado. Your company’s operations can be disrupted by any number of emergencies and disasters: fires, floods, hurricanes, earthquakes, power grid failures, evacuations – the list goes one. The question isn’t a matter of “if” but “when” there will be a disaster that will disrupt your operations. Just when your company needs it most, you may find your entire telecommunications network is down. Customers can’t contact you, your employees can’t get through on jammed lines and phone service can’t be restored until the power is – and that can be hours, days or even weeks in a major disaster.
CallCenterUSA is designed to help you weather any issue you face. Our state-of-the-art center allows you to keep in contact with your key people – from managers and employees to your customers. Even when your own phones are down we can continue to handle all your calls for you without any disruption.
We won’t let you down
Not only can we ensure your operations go uninterrupted if a disaster strikes you, but we’ve taken extreme measures to make sure CallCenterUSA can operate as well should a crisis occur in our own backyard.
Our call center is equipped with the Minuteman Enterprise Backup Interrupted Power Supply, one of the best systems available. All of our computer systems and operator stations can access this internal grid for up to two hours. If the outage lasts longer, we have a 100kw natural gas/propane electric generator that can continue to supply power uninterrupted for an unlimited period of time. All these systems are tested weekly to make sure they are in good working order and are ready to take over in the event of a power outage.
if the phone grid is interrupted, CallCenterUSA can instantly switch to backup systems. We have three different routes we can tap into at a moment’s notice, so if one route is disrupted, we can access secondary routes. In the very unlikely event that all three grids were to fail simultaneously, we can route all of our call center traffic through satellites to ensure that your communications are never interrupted.
Should our call center become inoperable for any reason, we can instantly shift our entire operation to emergency facilities. Thanks to our partnership with Agility Recovery Solutions, we can ensure that your calls continue to be handled, even if we can’t use our main call center for any reason. Some of our competitors think we’re crazy, but we also maintain backup capabilities in other parts of the country. Your customers and callers will never know the difference should we find it necessary to shift operations temporarily to an alternate location. At CallCenterUSA, we make it our business to consider all the possibilities so that we can continue to provide superior service no matter what happens.
Contact us about our disaster recovery capabilities
The last thing you want to do in an emergency or disaster is worry about your telecommunications, whether you need to stay in touch with your customers, your management team, your employees or other key stakeholders. Contact CallCenterUSA and let us show you how we can solve your critical disaster recovery issues.