Business continuity

When disaster strikes, we're here for you.

Our disaster recovery call center helps protect business continuity with call overflow and after-hours answering service when your team or phone system is unavailable. Calls are handled by trained and supervised staff working on-site in CallCenterUSA’s own buildings.

Request a quote Or call 888-654-8500

We won’t let you down

Not only can we ensure your operations go uninterrupted if a disaster strikes you, but we’ve taken extreme measures to make sure CallCenterUSA can operate as well, should a crisis occur in our own backyard.

Infrastructure

Enterprise uninterruptible power supply and battery cabinets powering operator stations — Enterprise UPS — two hours of battery

Standby natural gas and propane generator outside the CallCenterUSA building — 100kw generators — unlimited runtime

Network ports labeled ISP 1 primary, ISP 2 secondary and ISP 3 failover — Three independent routes

Satellite dish used to route call traffic if all terrestrial phone routes fail — Satellite — if all three fail

Uninterrupted power

Our call center is equipped with the Minuteman Enterprise Backup Interrupted Power Supply, one of the best systems available. All our computer systems and operator stations can access this internal grid for up to two hours. If the outage lasts longer, we are equipped with solar power back-up and 100kw natural gas/propane electric generators that can continue to supply power uninterrupted for an unlimited period of time. All these systems are tested weekly to make sure they are in good working order and are ready to take over in the event of a power outage.

Infrastructure

Redundant telecommunications

If the phone grid is interrupted, CallCenterUSA can instantly switch to backup systems. We have three different routes we can tap into at a moment’s notice, so if one route is disrupted, we can access secondary routes. In the very unlikely event that all three grids were to fail simultaneously, we can route all of our call center traffic through satellites to ensure that your communications are never interrupted.

Plan ahead

The last thing you want to do in an emergency or disaster is worry about your telecommunications.

Whether you need to stay in touch with your customers, your management team, your employees, or other key stakeholders, contact CallCenterUSA and let us show you how we can solve your critical disaster recovery issues.

888-654-8500

Before you choose coverage

A straightforward answer.

Has CallCenterUSA ever actually stayed up through a disaster?

Yes. We have stayed running through several natural disasters, including three major fires, power outages and major storms. The systems described on this page are the reason, and they are tested weekly rather than assumed.

What happens if the power goes out at your building?

Operator stations run on a Minuteman Enterprise uninterruptible power supply for up to two hours. If the outage lasts longer, solar back-up and 100kw natural gas and propane generators carry the load for an unlimited period. All of it is tested weekly.

What happens if the phone grid goes down?

We hold three independent telecommunications routes and can switch between them at a moment's notice. In the very unlikely event all three failed at once, we can route call center traffic through satellite so your callers still reach a person.

Do we need our own disaster plan to use this?

No. Many clients start here precisely because they do not have one. Tell us what has to keep happening when your office is unreachable and we shape the coverage around it.

How quickly can you take over our calls in an emergency?

Once your account and call protocol are in place, taking over is a call-forward. Practices and businesses that set this up in advance can redirect their lines immediately rather than building a plan during the emergency.

Ready when you are.

Tell us how your calls arrive and what has to happen next. We will shape the coverage around it.

Request a quote Or call 888-654-8500