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Single Attorney and Small Law Practices How CallCenter USA Meets the Needs of the Single Attorney and Small Law Practices What Problem? It took Brown and Stinger, a two-partner legal practice, a long time to realize they had a customer service problem. Both attorneys were proud of their hands-on approach to customer service. While they had a paralegal who often answered the phones when they were out of the office, both partners generally answered their own lines. Read the Full Story
Housekeeping CallCenterUSA Helps a Housekeeping Business Clean up the Mess Clean Up is a housekeeping service. In the past, the business limited its cleaning services to individual homeowners. Recently it added a few corporate accounts. The additional accounts required the company to double its housekeeper roster. There was little time to train the new housekeepers thoroughly before they went out into the field, and some of them proved to be less than stellar. Read the Full Story
HVAC Company CallCenterUSA Helps an HVAC Company Turn a Customer Service Promise into More than Hot Air. HVAC Partners is a startup heating, ventilation, and air conditioning service in the Midwest. John and Rebecca, partners in life and in business, considered themselves prepared for the hard work of starting a new company—HVAC was their life. Their plan was to focus on providing top-notch customer service and grow slowly until they reached their goal of becoming the most trusted HVAC service in town. Read the Full Story
Plumber CallCenterUSA helps Rivas Plumbing Get the Most Out of Its Lines Mark Rivas owns and operates Rivas Plumbing. While he has occasionally hired a friend to help him out during his busiest times, he generally works alone. Rivas has never utilized an answering service because he’s never understood the purpose. Read the Full Story
Internet CallCenterUSA Helps On The Move Get Started On The Move is a company that delivers moving boxes and related supplies directly to homes and businesses. The company began as a small start up, run by a young couple right out of college. Both understood the importance of the internet and invested much of their initial advertising budget in web design and SEO. They were pleased when this resulted in a successful, easy-to-find web presence. Read the Full Story

Basic

smallbusiness

Ideal for a small business or start-up, our suite of Basic Services allows you to enjoy full-featured call center capabilities for a low cost. Stay in touch with your customers 24 hours a day/seven days a week and never miss an important call again.



Call Center

medbusiness

For medium-sized businesses, CallCenterUSA offers such sophisticated features as help desk and customer service support, virtual receptionist and disaster recovery, all with highly trained US-based call center staff who will handle your calls professionally and efficiently.


Enterprise

enterprisebusiness

Designed to meet the demands of large businesses, our Enterprise Services can handle all of your phone, web and email traffic; from high volume reservations and call overflow to detailed order taking and disaster standby and recovery. Our state-of-the-art redundancies and backups ensure that your calls are always answered.

What can a Call Center do for you?

 

If you think a call center is nothing more than a human answering machine, it’s time to meet CallCenterUSA. We’ll help you turn your phone into one of your strongest assets—and we do it at a price that can’t be beat.

Whether you operate a small business or are part of the Fortune 500, CallCenterUSA knows your company is unique. Because we work with all of our companies individually, you select only the services that benefit you most.

·         CallCenterUSA ensures that all of your calls are quickly answered by well-trained, friendly operators

  •  manages fluctuating call volumes
  •  inexpensively conducts market research and collects data
  •  staffs advertising campaigns with smart, personable representatives
  •  provides appointment reminders and schedules/reschedules appointments; and
  •  conducts customer follow-up and satisfaction surveys that increase customer loyalty.
  •  Use CallCenterUSA to screen calls;
  •  answer your customers’ questions, based on an FAQ you provide
  •  email customers marketing materials while they’re on the phone
  •  run your online agent or text-based online support program
  •  extend your support hours
  •  offer professionally handled customer service and support

CallCenterUSA serves as a valuable part of your team, providing coverage after hours, on weekends and even on holidays. We offer multiple delivery options (text, email, secure messaging app, phone or fax) for all transactions and provide you with real data, including daily reports and logs, which allow you to access information quickly and make better decisions for your company.

Our trained operators treat every caller the same way you would—with the utmost respect, courtesy and professionalism. Your customers get the service they deserve, and you get an entire team dedicated to helping you become more efficient and more profitable.

 

Latest Blogs

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Five Rules for Your Upcoming Holiday Open House or Event
The holiday season is a chance to boost the camaraderie in your company by socializing outside of the workplace. Even if you hold your Holiday or New Year's party in the office, the atmosphere is more lighthearted and cheerful than businesslike....
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