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24/7 live answering
A real person answers every call with the warmth, accuracy, and consistency your customers expect.
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The answer is always human
24/7 Live Answering Service With 100% U.S.-Based Operators
Professional live telephone answering by human U.S.-based operators, 24/7/365. Custom call handling keeps businesses nationwide reachable when their teams are busy, on the job, or closed.
17M+ Quality Connections
65K Entrepreneurs Served
30+ Years in Business
ZERO Days Taken Off
Exceptional customer service
A professional live answer keeps your business moving.
One of the key contributors to a successful business is exceptional customer service. In a competitive business landscape, businesses have to design their operational mechanism in a way that not only focuses on customers' needs but improves internal operational functionality.
With a professional live answering service, your business never misses an important call and customers never wait in long queues for an automated IVR system.
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Virtual receptionist
Give your business a polished front desk without adding another full-time seat to your payroll.
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Call center support
Help desks, customer service, overflow, and disaster recovery for teams with more moving parts.
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Custom-tailored service
Your scripts, greetings, escalation paths, and delivery preferences — built around how you work.
Explore serviceWhy choose CallCenterUSA?
Everything you need to answer with confidence.
- 24/7/365 Live Answering Services
- 100% US-Based Receptionists & Operators
- After-hours answering service when your team is off the clock
- Weekend and holiday coverage for the calls that cannot wait
- Overflow call handling when call volume rises
- Appointment scheduling and message taking that keep next steps clear
- Lead capture so your team can follow up on new opportunities
- Custom Call Scripting & Customized Greetings
- Customized Answering Solutions for Small Businesses
- Call Center Services
- 30+ Years of Experience
- Experience across many industries
- Competitive Pricing
- Live Email Support While on Call (reminders, recommendations, marketing materials, live product links)
- Improved Customer Support & Service Levels
- Multiple Delivery Options – Phone, Message, Text, Email, Secure App, and Fax
- Daily Log Reports
- Live Website Interface — see details of every call the moment an operator hangs up
- Completely Transparent Processes
- Scalability
- Nationwide Presence
A difference you can feel
On-site, supervised staff — never work-at-home.
Every receptionist and operator works in CallCenterUSA’s own buildings. There are no work-at-home or remote agents; our 100% US-based, trained and supervised staff work together in a highly secure and professional environment.
Plans that meet you where you are
Start lean. Scale with confidence.
For small businesses & start-ups
BASIC
Ideal for a small business or start-up, our suite of Basic Services allows you to enjoy full-featured call center capabilities for a low cost. Stay in touch with your customers 24 hours a day/seven days a week and never miss an important call again.
- 24/7/365 Live Answering Services
- Custom Call Scripting & Customized Greetings
- Multiple Delivery Options – Phone, Message, Text, Email, Secure App, and Fax
For medium-sized businesses
CALL CENTER
For medium-sized businesses, CallCenterUSA offers such sophisticated features as help desk and customer service support, virtual receptionist, and disaster recovery, all with highly trained US-based call center staff who will handle your calls professionally and efficiently.
- Call Center Services
- Live Website Interface — see details of every call the moment an operator hangs up
- Daily Log Reports
For large businesses
ENTERPRISE
Designed to meet the demands of large businesses, our Enterprise Services can handle all your phone, web, and email traffic; from high volume reservations and call overflow, to detailed order taking and disaster standby and recovery. Our state-of-the-art redundancies and backups ensure that your calls are always answered.
- Scalability
- Completely Transparent Processes
- Nationwide Presence
Industries we serve
A live answer for the calls your customers make.
From large metro areas to more rural cities, CallCenterUSA offers top-rated live answering services nationwide.
Find the right fit
Live phone answering for the work behind the call.
Explore telephone answering, human answering service, and vertical call handling built around your hours, callers, and workflow.
Nationwide presence
Local context. Nationwide reach.
From large metro areas to more rural cities, CallCenterUSA offers top-rated live answering services nationwide.
AtlantaLos AngelesNew YorkHoustonMiamiOrlandoNaplesChicagoLas VegasPhiladelphiaCharlotteDallasBeverly HillsIrvineJacksonvilleDenverSan FranciscoWashington D.C.PhoenixBirminghamBoca Raton
Customer Questions
Straight answers before you get started.
What industries do you specialize in?
Quite frankly, we can work in just about any industry. We build the greeting, script, message fields, and escalation path around the way your operation works, including e-commerce, professional services, non-profits, technology, property, and home services.
Do callers get a busy signal?
Our call center runs on very sophisticated technology so that your callers will not get that outdated busy signal. We do ask that if you are expecting an increase in calls, that you let us know so we can ensure short hold times by having the appropriate staff.
Are my messages secured?
We treat your messages as confidential and follow the delivery, access, and escalation instructions you provide. Your team can choose phone, text, email, secure app, or fax delivery.
How do I get my messages?
There are several ways you can receive messages. You choose which is best for you. We can call you with the messages, email, text, or whatever is your preferred method.
Can I monitor my usage?
Yes, we understand that from time to time you want to know how much work we are saving. Our call center is very professional. We offer online monitoring via your client web-portal. This allows you to see what volume we are processing for you at any given time.
Do you record the calls?
Yes, our system will record all calls. We do this for better training and experiences for the callers. We do not release this to any third party as we value your privacy and respect your business.
Can I get a usage report?
Your report is on your client web-portal. You can see in real-time your calls and all the information pertaining to them.
Where are you located?
CallCenterUSA is located in the United States. All of our operators are as well. We do not for any reason send your calls to overseas call centers! We understand from a caller's standpoint how annoying this could be. Our goal is to take better care of our callers and help our clients retain their business.
Do you outsource your calls?
Absolutely not! We handle everything in-house at our US-based call centers. We want to assure all our clients have a wonderful experience with us. Outsourcing means we don't have as much control of what is being said and done at the call center as well as potential language issues.
Answering service vs. voicemail: what changes?
With an answering service, a real person answers calls 24/7/365, takes messages, and can route details to your team. Voicemail records a message for later; a live answer helps you avoid missed calls and keeps customers connected when your team is unavailable.
Let’s make every call count
Tell us what great coverage looks like for you.
Share a little about your business and we’ll help you find the right level of support.
888-654-8500