Call Center USA
The Leader in Answering and Call Center Services
For medium-sized businesses, CallCenterUSA offers such sophisticated features as help desk and customer service support, virtual receptionist and disaster recovery, all with highly trained US-based call center staff who will handle your calls professionally and efficiently.
Designed to meet the demands of large businesses, our Enterprise Services can handle all of your phone, web and email traffic; from high volume reservations and call overflow to detailed order taking and disaster standby and recovery. Our state-of-the-art redundancies and backups ensure that your calls are always answered.
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What can a Call Center do for you?
- Manages fluctuating call volumes.
- Inexpensively conducts market research and collects data.
- Staffs advertising campaigns with smart, personable representatives.
- Provides appointment reminders and schedules/reschedules appointments.
- Conducts customer follow-up and satisfaction surveys that increase customer loyalty.
- Use CallCenterUSA to screen calls.
- Answer your customers’ questions, based on an FAQ you provide.
- Email customers marketing materials while they’re on the phone.
- Run your online agent or text-based online support program.
- Extend your support hours.
- Offer professionally handled customer service and support.
Years in Business
Days Taken Off
USA Answering Service
From large metro areas to more rural cities,
CallCenterUSA offers top-rated live answering service nationwide.
- Los Angeles
- New York
- Las Vegas
- Beverly Hills
- San Francisco
- Washington, D.C.
- Boca Raton
Outsourcing | American Call Centers
Whether you operate a small business or are part of the Fortune 500, CallCenterUSA knows your company is unique. Because we work with all of our companies individually, you select only the services that benefit you most.
CallCenterUSA serves as a valuable part of your team, providing coverage after hours, on weekends and even on holidays. We offer multiple delivery options (text, email, secure messaging app, phone or fax) for all transactions and provide you with real data, including daily reports and logs, which allow you to access information quickly and make better decisions for your company.
Our trained operators treat every caller the same way you would—with the utmost respect, courtesy and professionalism. Your customers get the service they deserve, and you get an entire team dedicated to helping you become more efficient and more profitable.
Our Working Process
Professional, scalable services
The hallmark of our service is personalized, professional call center service. We don’t offer cookie-cutter solutions. Each member of your call center team is experienced and trained in your industry or profession. We don’t offer one-size-fits-all approaches because our clients are all different. Because we are a large call center, we can offer you a wide range of answering or call center services that others find hard to duplicate. As you grow, we can scale your CallCenterUSA team accordingly. No need to allocate extra personnel, equipment or space in your own business – a pricey proposition. We can turn on a dime to handle your business’ growth and call volume without any disruption to your service.
We have some customer questions that seem to come up more than once. This is why we find it important to address these questions and concerns upfront so that we all understand how this all works. We are a dedicated team of professionals that wants what is in your best interest. Should you have questions outside of what is addressed here, ask. We are happy to assist!
Our call center runs on very sophisticated technology so that your callers will not get that outdated busy signal. We do ask that if you are expecting an increase in calls, that you let us know so we can ensure short hold times by having the appropriate staff.
Yes, your messages are safe with us at all levels of our systems. We have worked with people in the medical and financial industries and assure you that we have firewalls and other software protection to ensure all messages are secure.
There are several ways you can receive messages. You choose which is best for you. We can call you with the messages, email, text, or whatever is your preferred method.
Yes, we understand that from time to time you want to know how much work we are saving. Our call center is very professional and we offer online monitoring via your control panel. This allows you to see what volume we are processing for you at any given time.
Yes, our system will record the calls in order to be able to listen for better training and experiences for the callers. We do not release this to any third party as we value your privacy and respect your business.
Your report is on your online dashboard as stated above. You can see in real-time your calls and all the information pertaining to them.
CallCenterUSA is located in the United States and will have callers that are based here as well. We do not for any reason send your calls to overseas call centers. We understand from a caller’s standpoint how annoying this could be. Our goal is to take better care of our callers and help our clients retain their business.
No. Again, we do not outsource your calls but take them to our US-based call centers. We want to assure all of our clients have a wonderful experience with us. Outsourcing means we don’t have as much control of what is being said and done at the call center as well as can have language issues.