Human answers. Every hour. Every day.
Three field technicians in work uniforms walking to a job carrying tool bags and cable

Electrical contractors and service electricians

24/7 Answering Service for Electricians

A whole house without power, a breaker that smells like it is burning, a panel upgrade quote, a commercial tenant with half the lights out. Live US-based operators answer as your company, 24/7/365, read your safety instructions first, and reach your on-call electrician only when your rules say the call can't wait.

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Why these calls are different

Safety first, then the right electrician

An electrical call can be the most urgent call your company gets, or one that only sounds urgent. Sparks from an outlet, a burning smell from the panel or a line down in the yard is a safety call. Half the house dark after a storm may be a tripped main, a utility outage or a failed service. A dead outlet in the garage can wait until morning. The caller rarely knows which, and your on-call electrician should not have to find out at 2am by driving there.

So every call is sorted by your rules. Is the whole building out, or part of it? Do the neighbors have power? Is there smoke, sparking, a burning smell, heat at an outlet or a downed line? Is anyone on medical equipment that needs power? Residential or commercial, owner or tenant? If you charge an after-hours trip fee, the operator states it and records the caller's answer before anyone is dispatched.

Safety calls skip the queue. If a caller reports smoke, sparking or a downed line, the operator reads your safety instruction before collecting anything else. That is typically to stay clear, leave the building if needed, and call 911 or the utility. Then your on-call contact is notified. Our operators do not diagnose and never tell a caller to open a panel, reset equipment or touch wiring.

Operators read your safety instruction and follow your screening rules. They never tell callers to touch panels, breakers or wiring.

Calls your team can hand off

Electrician Answering Service

No-power and partial-power calls

Whole building or part of it, neighbors out too or not, medical equipment in the home. Sorted by your rules into on-call now or first thing tomorrow.

Sparks, smoke and burning smells

Your safety instruction is read first, before anything else is collected, and then your on-call contact is notified every time.

Service and repair requests

Dead outlets, flickering lights, tripping breakers and fixture work, captured with the address, access and details your dispatcher needs to schedule it.

Upgrades, installs and estimates

Panel upgrades, generators, EV chargers, remodels and new construction, logged as leads with the scope and best time for an estimate.

Commercial and industrial accounts

Restaurants, offices, warehouses and property managers, routed by your commercial rules, with the site contact and approval recorded.

Storm and outage call spikes

When a storm knocks out power across your area, overflow calls reach a person, and the safety calls are not stuck behind routine requests.

Who we answer for

Residential service, commercial and project electricians

We answer for residential service electricians, commercial and industrial electrical contractors, generator and EV-charger installers, low-voltage and lighting specialists, and electrical-and-HVAC shops. Coverage can be after hours only, weekends and storm days, daytime overflow when your office is on the other line, or around the clock. Commercial accounts can have their own path. A restaurant that lost power to its kitchen, or a building where the emergency lighting failed, can go straight to your commercial on-call contact while residential calls follow a different set of rules. Project and bid inquiries can be routed to your estimator instead of service dispatch. Messages reach your team by text and email, the way you set it, and call logs and recordings are available to you. That record is useful when a customer disputes what was said on a safety call, and it shows you which hours and which kinds of calls keep your on-call electricians busiest. The same US-based operators answer every time, with your company name.

Before you choose coverage

A straightforward answer.

How do you decide which electrical calls reach the on-call electrician?
By your written rules, never by the operator's judgment. A typical set: smoke, sparking, a burning smell, heat at an outlet or panel, a downed service line, or no power to a home with medical equipment goes to on-call now. A single dead circuit, flickering lights, estimates and upgrade questions are booked for the next business day. If the whole street is out, many electricians have us tell the caller to report it to the utility first. You can set different rules for commercial accounts.
What information do your operators collect on an electrical call?
What your electrician needs to arrive prepared. Usually the caller's name and a callback number confirmed by reading it back, the service address and access notes, what lost power and what still works, whether neighbors have power, any smoke, sparks, smell or heat, when it started, and whether the caller owns the property. For commercial sites we take the site contact and who approves the work. The fields and their order are yours.
Will your operators walk callers through resetting a breaker?
Only if you write that step yourself and want it read. By default, no. Our operators are not electricians, and they never tell a caller to open a panel, flip breakers or touch wiring on their own judgment. Some contractors include a short first-check line, such as asking whether a GFCI outlet has tripped. If you provide it, operators read it exactly as written and nothing more.
Can operators quote our emergency service fee?
Yes. If you charge an after-hours or emergency trip fee, operators can state it in your words and record whether the caller accepts it before anyone is dispatched. Your electrician arrives knowing the fee was agreed to. If you prefer that only your electrician talks about pricing, operators can be told never to mention it. Either way, the choice is written into your script, so every caller hears the same thing.
What happens if the on-call electrician does not answer?
Your escalation path runs to the end. For example: the on-call electrician, then a second electrician, then the service manager or owner, with set wait times between attempts. Every attempt is logged with a timestamp. The caller is told honestly when to expect a callback, so they are not left guessing or calling a competitor.
Can you handle the volume when a storm knocks out power?
Yes. Overflow coverage is built for it. You can forward the office line when it backs up, or set it to roll over when no one picks up, so callers reach a live operator instead of a busy signal. Because every call is still screened, a downed line or a burning smell is not lost among callers who simply want to know when their power will be back.
Can operators book service calls and estimates?
Yes. We can book straight into a calendar you give us access to, following your rules for job types and time windows. Or we can capture the request and the caller's preferred times for your office to confirm. Panel upgrades, generators, EV chargers and remodel work can go to your estimator's calendar instead of service dispatch.
How long does setup take for an electrical contractor?
Usually days, not weeks. The work is writing down what your dispatcher already knows: what counts as an emergency, your safety wording, who is on call, your trip fee, and what to ask. We help you put it in writing, test the on-call path before the first live night, and update it whenever the rotation changes. If you already use a script with another service, bring it, and we will build from it rather than start over.
What should an electrician ask an answering service before signing?
Whether operators follow your written emergency rules or use their own judgment. How smoke, sparking and downed-line calls are handled, and whether your safety instruction is read first. Whether operators are told never to have callers touch panels or wiring. What happens when the on-call electrician does not answer. Whether operators can state your trip fee and record agreement. And where the operators are located.

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