When you need the services of a secure medical call center, you need to know two things:
1. Your call center will be available in the event of an emergency.
2. Your call center staffs trained operators who are trained in HIPAA regulations.
These two elements are crucial, and your patients’ after-hours care depends on them.
Many medical call centers do not provide services that cover emergencies. You give them a schedule and they expect to take over when you leave for the day. However, what happens if there is a tornado or a snow storm that causes you to close your practice down for days at a time? Having a medical call center you can count on to pick up the phone when you’re not there gives you the security you need, and should be able to have in a call center. Emergencies do happen, and it’s better to be prepared when they do.
You would never hire in-house staff that had never received the right amount of HIPAA training. You understand that confidentiality and your patients’ privacy is important, and you’re careful to follow the law to the letter. Too many call centers do not train their staff adequately in HIPAA regulations, and as you can imagine, this leads to countless legal issues. It’s important to only work with medical call centers who take their dedication to HIPAA regulations as seriously as you do. That way you can feel confident knowing your patients’ medical and personal information is safe and secure.
For more information on how we can provide your practice with medical call center services, please contact us! Don’t need the security and enhancements needed by HIPAA laws, make sure to check out our services at CallCenterUSA.