Human answers. Every hour. Every day.
An answering-service operator in a headset smiling at her workstation on a busy call floor

For agents, teams and brokerages

Real Estate Answering Service

Sign calls, portal leads, showing requests and the client under contract who needs you today. Live US-based operators answer as your team, 24/7/365, capture the details you would ask for yourself, and get the call to the right agent while it still matters.

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Operators on the floor right now

  • 85M+
    Quality connections
  • 65K
    Entrepreneurs served
  • 30+
    Years in business
  • ZERO
    Days taken off

Why these calls are different

The first agent to call back usually gets the client

A buyer who calls about a yard sign on a Saturday afternoon is usually calling more than one agent. Whoever answers, or calls back first with something useful, tends to get the showing. That is the call an agent at a closing table, in a listing appointment or driving between showings cannot take, and it is the call that voicemail loses.

So we answer as your team, with your greeting, and work the call the way you would. Which property, and is it the sign, a portal or a referral? Buying, selling or renting? What timeline? Already working with an agent? Pre-approved, if you want that asked. Then the call goes where your rules send it: to the listing agent, the agent on duty, a round-robin across the team, or the team lead if nobody picks up. Each message reaches the agent by text and email, the way you set it.

Just as important is what our operators do NOT do. They are not licensed agents. They do not discuss price, negotiation or seller motivation. They do not give an opinion of value. They do not release lockbox or access codes. And they do not answer questions about schools, crime or who lives in a neighborhood, which can raise fair-housing issues. Those go to an agent, worded the way your brokerage approves.

Operators capture and route. They do not give real-estate advice, discuss price or share property access information.

Calls your team can hand off

Real Estate Answering Service

Sign calls and portal leads

The caller gives an address, a sign rider or a listing number. We capture who they are, what they want and how fast, and route it to the listing agent or the agent on duty.

Showing and open-house requests

Requested times are captured, or booked straight into the calendar if you give us access, along with the details your showing process needs.

Seller and listing inquiries

Homeowners asking what their home is worth or how to list it. We take the address, timeline and best callback time, and get the inquiry to an agent who can set the appointment.

Clients under contract

Inspection deadlines, appraisal questions, closing-day problems. When your rules say these come first, we reach the agent right away instead of leaving a message.

Agents, lenders and vendors

Cooperating agents with an offer coming in, lenders, inspectors and title. These are routed or logged by your rules, so the urgent ones are not buried among sales calls.

Rental and leasing inquiries

For offices that also lease: availability, application questions and tour requests, captured and sent to your leasing contact.

Who we answer for

Solo agents, teams and full brokerages

We answer for individual agents, agent teams, independent and franchise brokerages, new-construction sales offices, and leasing and rental offices. Coverage can be after hours only, weekends and open-house days, daytime overflow when the front desk is busy, or around the clock. The same US-based operators answer in every case, so a caller gets the same greeting whether they ring at 10am on a Tuesday or 9pm on a Sunday. Tenant repair and maintenance calls belong on a property-management line, which we also answer.

Before you choose coverage

A straightforward answer.

What information do your operators collect from a real estate caller?
Whatever your team would ask on the first call, in the order you want it asked. Most teams start with name, a callback number confirmed by reading it back, email, the property address or listing number, whether the caller is buying, selling or renting, their timeline, whether they already work with an agent, and how they found you (sign, portal, referral or website). Many teams add pre-approval status and price range. The fields are yours to set.
Which calls get through to an agent right away, and which can wait?
You decide, and we follow it. Typical immediate calls: a client under contract with a deadline, a seller reporting a problem at a vacant listing, a cooperating agent with an offer, and a hot buyer asking to see a home today. Typical calls that wait: general market questions, buyers early in their search, and vendor or marketing calls. The ones that wait arrive as a message by text and email, so nobody is woken for a call that could have waited until morning.
What happens if the agent does not pick up?
Your escalation rules run to the end. A common setup is the listing agent first, then the agent on duty, then the team lead. If nobody answers, the caller is told honestly when to expect a callback. Every attempt is logged with a timestamp, so it is clear what happened and when.
Will your operators answer questions about price, offers or the neighborhood?
No. Our operators are not licensed real estate agents. They do not discuss price, negotiation, offers or why a seller is selling. They do not give an opinion of value. They do not release lockbox or access codes. They also do not answer questions about schools, crime or the people who live in a neighborhood, because those questions can raise fair-housing issues. They can read listing facts you provide, such as square footage, bedrooms and open-house times. Everything else is passed to an agent.
Can you book showings and listing appointments?
Yes, in either of two ways. We can book directly into a calendar you give us access to, using your rules for buffers and who can be booked when. Or we can capture the requested times and send them to the agent to confirm. Teams with a separate showing service often have us take the request and pass it on rather than book it, so the showing goes through their usual process.
Is this for after hours only, or can you cover daytime overflow too?
Either, or both. Some agents forward only nights and weekends. Brokerages often forward the main line when the front desk is busy or out, and on open-house weekends when sign calls spike. Coverage runs 24/7/365, so you can forward calls whenever you need to.
Can the greeting sound like our brokerage or team?
Yes. Operators answer with your name, in your words, and use your terms: team versus brokerage, buyer's agent versus buyer specialist, and so on. A team can use one greeting for the main line and a different one for a listing hotline or a new-construction community. Spanish-speaking callers can be handled through our bilingual answering service.
How long does it take to set up?
Usually days, not weeks. Most of the work is on your side, deciding a few things: who gets which calls, what counts as urgent, the questions to ask, and what the operator may and may not say about a listing. We help you write it down, test the routing, and update it whenever an agent joins, leaves or goes on vacation.
What should a brokerage ask an answering service before signing?
Whether operators are told outright not to discuss price, give opinions of value or release access codes. Where the operators are located, and whether they are employees. How calls are routed across a team, and what happens when the first agent does not answer. How fast a routing change takes effect, because agents join, leave and go on vacation. Whether you get call logs and recordings. And whether the greeting will sound like your brokerage or like a generic call center.

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