Human answers. Every hour. Every day.
An attorney at her desk picking up the office phone beside a laptop and case files

For solo attorneys and small firms

24/7 Law Firm Answering Service

Potential clients, current clients, opposing counsel and the court clerk, often while you are in a hearing or with a client. Live US-based operators answer as your firm, 24/7/365, take the intake you would take yourself, and get each call to the right person by your rules.

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Operators on the floor right now

  • 85M+
    Quality connections
  • 65K
    Entrepreneurs served
  • 30+
    Years in business
  • ZERO
    Days taken off

Why these calls are different

A prospective client calls once

People rarely call a lawyer on a good day. Someone was just arrested, served, injured or fired, and they are calling down a list of firms. If your phone goes to voicemail while you are in court, the next firm on that list often gets the consultation. In a small practice, the attorney is frequently the person who would have answered.

So we answer as your firm, with your greeting, and take the intake your way. Is this a new matter or an existing client? What kind of matter, in the caller's words? Which county or court, and is there a date coming up, such as a hearing or a filing deadline the caller mentions? How did they find you? Then the call goes where your rules send it. That can be a consultation booked into your calendar, a message by text and email to the attorney who handles that practice area, or a polite note that your firm does not take this kind of case, worded the way you approve.

What our operators do NOT do matters just as much. They are not attorneys or paralegals. They do not give legal advice, assess the strength of a case, explain the law or predict an outcome. They do not quote fees unless you give them the exact wording. When a caller asks "do I have a case?", the operator says an attorney will need to answer that and takes the details for the callback.

Operators take intake and route calls. They never give legal advice, assess a case or predict an outcome.

Calls your team can hand off

Law Firm Answering Service

New matter and prospective-client calls

The intake questions you set, in your order: matter type, county or court, any upcoming date, how they found you. Then routed or booked by your rules.

Consultation booking

Consultations booked straight into the calendar you share with us, or requested times captured for your staff to confirm.

Existing-client messages

Current clients asking for a status update or returning a call. The message reaches the right attorney or paralegal by text and email.

Time-sensitive calls

A caller reporting an arrest, a hearing tomorrow or a deadline they were served with. Your rules decide who is reached now.

Courts, counsel and vendors

Clerks, opposing counsel, court reporters, process servers and experts, logged or routed so they do not get lost among new inquiries.

Calls you do not take

Matters outside your practice areas get a courteous answer in your approved words, so the caller is not left waiting for a callback that will not come.

Who we answer for

Solo practitioners, small firms and growing practices

We answer for solo attorneys, two- and three-lawyer partnerships, and small multi-practice firms. Common practice areas include family law, criminal defense, personal injury, estate planning, immigration, employment, bankruptcy and real estate law. Coverage can be after hours only, court days when nobody is at the front desk, daytime overflow when the receptionist is on another line, or around the clock. Each practice area can have its own questions and its own route, so a criminal defense call from a jail facility does not follow the same path as an estate planning inquiry. Spanish-speaking callers can be handled through our bilingual answering service. Every operator is US-based and works on-site in our own buildings, so a caller at midnight hears the same calm, professional greeting as one at noon.

Before you choose coverage

A straightforward answer.

What information do your operators collect from a prospective client?
Whatever your intake form asks, in the order you want it asked. Most firms start with name, a callback number confirmed by reading it back, email, the type of matter in the caller's words, the county or court, any date the caller mentions, whether they have spoken with another attorney, and how they found you. You can add or remove fields by practice area. Operators record what the caller says. They do not interpret it or decide whether the matter has merit.
Do your operators give legal advice?
No. Our operators are not attorneys or paralegals. They do not give legal advice, explain the law, assess a case or predict how it will turn out. When a caller asks a legal question, the operator explains that an attorney will need to answer it and takes the details for a callback. If you want a standard sentence used, such as a note that calling the firm does not create an attorney-client relationship, write it and operators will read it as written.
Which calls reach an attorney right away?
The ones your rules say should. A common setup: a current client calling about an arrest or a hearing in the next day, a new criminal defense matter where someone is in custody, or a call from a court clerk goes to the on-call attorney now. General inquiries, existing-client status questions and vendor calls arrive as messages by text and email. Each practice area, and each attorney, can have different rules.
Can you book consultations?
Yes, in either of two ways. We can book straight into a calendar you give us access to, following your rules on consultation length, which attorney handles which practice area, and how far ahead callers can book. Or we can capture the caller's preferred times and send them to your staff to confirm. Many firms have us book only after the intake questions are answered, so the attorney walks in with the basics.
What happens if the attorney does not answer?
Your escalation path runs to its end. For example: the handling attorney, then a second attorney, then the office manager, with set wait times between attempts. Every attempt is logged with a timestamp. The caller is told honestly when to expect a callback, which keeps a worried caller from moving on to the next firm on their list.
Can you cover court days and daytime overflow, not just after hours?
Yes. Small firms often forward the main line when the attorney is in court and nobody else is in the office, or let calls roll over when the receptionist is already on a call. Coverage runs 24/7/365, so you can forward calls for an hour, a court day, nights and weekends, or all the time. The greeting and intake questions stay the same whatever the hour.
What do operators say about fees or free consultations?
Only what you write for them. If you offer a free first consultation, or charge a set consultation fee, operators can state it in your exact words. If you would rather an attorney discuss fees, operators can be told never to mention them and simply note that the caller asked. They never estimate what a case will cost.
How long does it take to set up?
Usually days, not weeks. Most of the work is writing down what is now in your head or your receptionist's: the practice areas you take and the ones you do not, the intake questions for each, who handles what, and which calls cannot wait. We help you put it in writing, test the routing before the first live call, and update it when an attorney joins, leaves or is out of the office.
What should a law firm ask an answering service before signing?
Whether operators are told outright never to give legal advice or assess a case. How intake questions differ by practice area. What happens when the first attorney does not answer, and whether every attempt is logged. Whether operators can book consultations into your calendar. Where the operators are located, and whether they work on-site or from home. Whether you get call logs and recordings. And whether the greeting will sound like your firm or like a generic call center.

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