Virtual Receptionist to Answer Phones
A virtual receptionist answering service is someone external answering calls on behalf of your business. The primary difference between a virtual receptionist and a traditional receptionist is the location.
Unlike a traditional receptionist, a virtual receptionist works remotely, possibly for multiple companies. It helps businesses have the flexibility of having a highly-trained customer service executive working for your business during the hours you define, whenever needed, and on-demand.
At CallCenterUSA, we understand it is not practical or possible for many businesses to hire a full-time receptionist to answer calls. It can be due to low call volume or looking to cut the cost of hiring a full-time receptionist and all of the costs associated with it.
What Can CallCenterUSA’s Virtual Receptionist Do for You?
Our virtual receptionists are fully trained customer service professionals who can answer phones for you and perform a number of other important tasks on your behalf. This includes –
- Handle customers queries
- Answer frequently asked questions by customers
- Call distribution and transfer calls
- Gather customers’ information
- Schedule bookings and appointments
- Provide product/service information/pricing
- Make outbound calls
- Make reminder calls
- Make feedback/survey calls
- Reply to emails
- Interact with your website to answer live chat, provide product information to customers, etc.
- 24/7 live answering service for your business
- And much more!
At CallCenterUSA, our virtual receptionists work for your business like they are in-house with you. You’ll notice a positive difference in your business’s bottom line, customers’ feedback, customer satisfaction levels, and more.
We aim to help you create a business your customers can trust and access easily by keeping communication channels open and active through 24/7 live answering services.
Advantages of Going for Virtual Receptionist Service
There are numerous benefits of hiring CallCenterUSA’s virtual receptionist for your business, including –
Get More Time to Perform Core Business Tasks – Boost Business Productivity
Whether you have an in-house staff answer your business calls or it’s you who is handling business calls, for now, it can’t be denied that hiring a virtual receptionist would save you tons of time. It will free you or your employees to do other business-related tasks, helping improve focus and business productivity tremendously.
Add a Human Touch & Personality to The Equation – Say Goodbye to Auto-Attendants & Voicemail!
You’re not leaving a good impression when your customers call looking for information or with an urgent query and end up listening to a voicemail or dealing with an auto-attendant. Hiring CallCenterUSA’s virtual receptionist would add a human touch and personality to the overall customer service experience and is a great way to showcase your commitment to your customers.
It helps improve your customer service, and it’s proved beyond doubt that good customer service helps with improving sales, boosting customers’ loyalty, and creating brand awareness.
Boost Conversion – Maximize ROI
If you’re looking to convert an irate customer into a customer for life, voicemail or auto-attendant is not a good idea. Our virtual receptionists are friendly, courteous, professional, and will take care of your customers as you would.
It helps to add a human element to your communication with the customers, improving the overall customer experience.
Why Choose CallCenterUSA as your Virtual Receptionist Answering Service?
Our virtual receptionist answering service will help your business professionally answer inbound calls without spending a fortune. You can custom-tailor the entire experience your customers will have over the call, including call-handling instructions, custom greetings, and more. It greatly improves customer service levels.
Our professionally trained virtual receptionists will ensure your customers are taken care of, whether it’s day or night. Our multi-channel virtual receptionist answering service takes care of your customers on the phone, via chat, text, and email, ensuring the highest level of customer service a business can ask for.
Get in touch with CallCenterUSA if you’re looking for a virtual receptionist for your business or any other answering services at 888-654-8500.