Your Receptionist’s Attitude Can Make or Break Your Business

Do you believe the saying, “What you don’t know can’t hurt you”? When it comes to your medical practice, that’s definitely not true. Your receptionist is the public face of your office. Taking an active interest in the operation of your front desk can prevent misunderstandings and customer dissatisfaction down the road.

  • People are coming to your office for help with a medical issue of one type or another. As a result, it’s likely that they’re already fearful or apprehensive to some degree. Putting them at ease should be a priority for your receptionist.  
  • All patients should be greeted promptly with a smile. If they need to wait for any period of time, the receptionist should make sure they’re comfortable and check in with them periodically so they don’t feel forgotten.
  • Follow-through is always important. The receptionist will also be the last person your patients see before they leave. They should receive the same caring consideration as they did upon arriving. That goes a long way to demonstrate your concern for your patients’ total well-being.
  • According to American Medical News, phone interactions are a significant part of patients’ overall satisfaction with their healthcare provider’s office. Be sure to train your receptionist on your preferred phone etiquette and how questions should be handled. These interactions leave an impression with people in your waiting room as well as the ones on the other end of the line.

Our CallCenterUSA operators are professionally trained to ensure that your practice is well-represented to callers. They’re also HIPAA-compliant to assure confidentiality. Visit our website to learn more about our comprehensive services.