Answering service insight
How businesses handle the calls they cannot afford to miss — coverage, staffing, scripts and the practical side of answering.
Your phone rings at 3 AM with an urgent customer inquiry. Your virtual receptionist service picks up with a heavy accent, struggles to understand the caller's needs, and ultimately transfers…
Every missed call is a missed opportunity. In today's hyper-connected world, your customers expect a real person right now—at 2 PM or 2 AM. When your phone goes unanswered, that…
Every missed call is a missed opportunity. Whether it's 2 PM on a Tuesday or 2 AM on a Sunday, your potential customers expect someone to answer when they reach…
Your customers have strong opinions about where their calls get answered, and those opinions could be costing you business if you're not paying attention. When you're deciding between US-based and…
Do you use your smartphone as your mobile office? Apps have become so sophisticated that they can perform important functions while also serving as data repositories. Here are three inexpensive…
Maintaining the office lunchroom is like sharing an apartment with dozens of roommates. Everyone wants the convenience but no one wants to share in the work. Keep the peace by…
Cold calling is tough. Even when you offer something that the customer is looking for, they want to feel that they are making the decision themselves, not being talked into…
