Customer satisfaction has always been one of the primary concepts behind a successful business. Today, the rise of the Internet and social media has made

A simple positive review from a satisfied customer can do more for your business than the slickest, most expensive advertisement. People are more likely to

The term “big data” doesn’t sound particularly technical, but it’s one of the hottest buzzwords in this age of information. It’s actually fairly self-explanatory. Big

As technology has made information increasingly available in electronic form, companies have been relying on call centers to handle their customer service needs. Outsourcing of

You can choose your friends, but you can’t choose your co-workers. At times you may find yourself sharing an office with an individual who knowingly

A quarter of workers admit to avoiding issues with colleagues of a different age, creating a plethora of issues in today’s multi-generational workplaces. Don’t let

Are you someone who works better with a soundtrack? According to digital music service Spotify, 61 percent of office workers are with you. However, that

It’s never a good idea to put all your eggs in one basket, yet that is what you’re doing if your business website has just

With a marketplace full of endless options for any products and services, you need to let people know what sets yours apart. This is where

Since social media arrived on the internet scene it has been changing the way businesses and customers interact — and the push for change has

Dealing with the occasional angry customer is one of the least pleasant but inevitable aspects of being in business. Whether your customer’s ire is deserved

Branding has become an increasingly hot topic in today’s business world. Do you really understand the concept of branding and what it can do for

Do you believe the saying, “What you don’t know can’t hurt you”? When it comes to your medical practice, that’s definitely not true. Your receptionist

Paying people higher wages sounds like it would be a good thing. New York City is currently considering a proposal to raise minimum wage from

The last few years have been tough ones for small business operators. This past June they received a bit of good news that could provide some financial

Smoking has fallen out of favor in corporate America; and the increased cost of providing medical insurance for smokers is just one — although a

Do you use your smartphone as your mobile office? Apps have become so sophisticated that they can perform important functions while also serving as data

Maintaining the office lunchroom is like sharing an apartment with dozens of roommates. Everyone wants the convenience but no one wants to share in the

Unless you were born a trust fund baby, you’re most likely working in order to put a roof over your head and food on your

Eating at the office used to conjure up images of stressed-out employees gulping down donuts or candy bars, hoping for a jolt of energy from

The doldrums can hit any office at any time. End of summer listlessness, post-holiday exhaustion, winter blues, even the Monday morning blahs can cause office

It takes seven seconds to make a first impression. Visitors to your business will be spending those seven seconds with your receptionist. Are you confident

Many business owners and managers avoid taking time away from work because they fear they will slip out of the zone. That zone of being

Everybody wants to be happy. Just this year Pharrell Williams sold millions of records by saluting that concept in song. You can have an equally powerful

People often bond with shared jokes and comments about the unpleasantness of work. While it’s a universally recognized sentiment, it doesn’t mean that your office is

While scientific advances have improved life immeasurably, there’s one area where researchers are helpless. The whims of nature take precedence over everything else. Destructive weather

It’s no exaggeration to say that Winter 2014 is one that’s going down in the record books. Bitter cold, strong winds and snowfalls of several

It’s no exaggeration to say that Winter 2014 is one that’s going down in the record books. Bitter cold, strong winds and snowfalls of several

Branding, infographics, image, marketing strategy, SEO placement, and Internet ranking are just a few of the “buzz” words used when promoting a business. It’s also

Is the concept of marketing your business too intimidating to consider? Promoting your company and building your brand are necessary steps for continued growth. However,

Cold calling is tough. Even when you offer something that the customer is looking for, they want to feel that they are making the decision

ABC’s popular business-pitch show, the aptly named Shark Tank, features a rotating cast of six successful entrepreneurs looking for their next big investment. Names include

Email is one of the greatest gifts technology has given the business world. You can fire off a message at any time of the day

During this time of year everyone’s mind is on holiday fun and that often extends to the office. Will you be hosting a Christmas party

‘Tis the season for holiday parties, and if there will be alcohol at yours, you could be liable. Are you prepared to protect your business

The holiday season is a chance to boost the camaraderie in your company by socializing outside of the workplace. Even if you hold your Holiday